Frequently Asked Questions

Do you accept returns?

ALL SALES ARE FINAL with an exception to products that arrived damaged from shipping. If this is the case, please email us as soon as possible at cocinajoann@gmail.com with your order number and photos of damaged goods. Unfortunately we won't accept this request if it has been more than 48 hours since the order arrival. 

Why is the product sold out?

We only make a certain amount of products per month. Joann is the only one making the products and we don't want to overload her. 

Do you have a store front? 

We do not have a store front.  However, all desserts are made in a well sanitized kitchen in Orange County , California. Please note: Most Deserts are available for drop off while some are available for shipping. 

How do I become a wholesale partner?

Please contact us at cocinajoann@gmail.com for any inquiries 

Can I order direct?

Yes. For special event catering (dessert platters, cakes, treats, & more) please email us at cocinajoann@gmail.com

How far in advance should I order a cake?

Please allow a minimum of 1 week for cake orders and 2 weeks for specialty cakes.

What types of sweeteners do you use?

We prefer to use organic cane sugar, organic coconut sugar, and pure organic maple syrup as our sweeteners. 

Why do you use single-use plastic for your products?  

We try our best not to but unfortunately sometimes we have to but we try to use biodegradable PLA plastic derived from plants when available.